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Billing & Payments (14) Control Panel (11)
Can I pay via Check?Can I receive a printable invoice for my payments? more topics Awstats Explained, what does it all mean?Does my website get a control panel?more topics
Domain Registration & DNS (8) FTP & SSH (19)
Can I change my domain name?How do I transfer my site to you? (quick steps)more topics Common FTP codes. What do they mean? How can I make an FTP account for a subdomain? more topics
Getting Started (11) Multi-Hosted Domains (5)
A brief look into cPanel and its featuresCreating secure passwords...more topics How do create an addon (adding another domain to your account) How do I add an FTP Account for my additional domain? more topics
Other Topics (8) PHP & MySQL (12)
Changing your default index page to something else (.htacess modification) I'm getting an error when I try to manage my mailing listmore topics Can I connect to MySQL remotely? Connecting to MySQL through PHP... more topics
Policies & Procedures (4) Reseller Hosting (3)
Do you offer a money back guarantee?Where can I find your TOS/AUP Policy?more topics Are reseller accounts placed on the same servers as shared hosting accounts?How can I view my client's web site on a shared IP before their domain propagates?more topics
Script Installation (8) VPS & Dedicated Servers (9)
Do any of your carts support Paypal? How do I install osCommerce? more topics
Email (4) Panopta (6)
Why can't I recieve email?How can I reduce the spam my domain receives?more topics How do I set up servers to monitor?How do I set up contacts to notify in the event of an outage?more topics
 Articles
 Changing Credit Card and Billing Details
 To change the credit card used to pay for your hosting or to update your billing details please refer to your "Welcome letter". It contains the correct details to access the billing system.
 Important details about Multi-Hosted domains
 Multi-hosted domains function just like any other domain from the visitor's/browser's point of view. If you have a multi-hosted domain "multihosted.com" and your visitor types "www.multihosted.com" into the browser, the browser's address bar will show "ht
 I have a number of servers on an internal network behind a firewall. Can you monitor them?
 Our normal monitoring service is restricted to only those services that are publicly visible to outside network access, but we do have a virtual monitoring device that can be deployed within your network to safely provide visibility to servers that are be
 What is www.analytics-google.com, ad.doubleclick.net and these other random services you think I need monitored? Why do I care about them
 Many of the third-party servers that we find and monitor as part of your websites are either advertisement servers or visitor-tracking services that are embedded in your website either through Javascript or image inclusions. While in most cases these are
 What should my notification schedule look like?
 Panopta gives you lots of flexibility in tailoring your outage notifications to meet the needs of your team. You can setup multiple notification schedules, each of which is a timeline for when outage alerts are sent. It is often useful to setup diff
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